Policies

Cancellation and Refund Policy

Cancellations must be submitted in writing to [email protected] and received by March 21, 2025.

Convention registration cancellations received on or before January 29, 2025, will be assessed a $25 processing fee. Convention registration cancellations received between January 30 - February 18, 2025, will be assessed a $75 processing fee. Convention registration cancellations received between February 19 - March 21, 2025, will be assessed a 50% processing fee.

Refunds will not be granted for convention registration or ticketed event cancellations after March 21, 2025; however, substitutions will continue to be permitted.

Note: Cancellation of a registration does not automatically cancel the attendee’s hotel reservation. Hotel reservations must be cancelled separately.

Substitution Policy

• On or before March 10, 2025: A written substitution request must be emailed to [email protected] along with a copy of your confirmation and a completed registration form for your substitute.
• After March 10, 2025: Your substitute can bring your original confirmation on-site to the registration counter along with a completed registration form and the switch will be made at that time.

Note: If you paid a member rate, but your substitute is a non-member, the substitute will need to pay the difference in cost; however, if the substitute rate is lower than what you originally paid, you will not receive a difference in the price.

Event Code of Conduct

SHAPE America is committed to presenting a fun, friendly, and informative convention for all participants. This includes creating an atmosphere that is harassment-free. All convention participants are required to adhere to the SHAPE America Event Code of Conduct for the duration of our National Convention & Expo at all convention venues and all convention-related social events.